HCL Technologies, one of India’s top IT services providers, announced a new IT Infrastructure partnership with Alstom, a railway equipment provider.
HCL will offer workplace engineering services and roll out PC as a Service for 30,000 users worldwide and will enable local end-user support services across 360 locations in 62 countries.
Additionally, HCL will establish a multi lingual global service desk offering support for Alstom in 11 languages including more than 50% French speaking users.
No financial details were revealed.
HCL has carved a name for itself among Indian providers as a specialist in infrastructure management.
The services under the contract will be delivered from HCL’s three global delivery centers located in Poland, Brazil and India.
As part of this partnership, HCL will also set up the organisation’s Services Integration and Management (SIAM) function from conception, enabling Alstom to achieve ‘multi sourcing service integration’.
Christine Heckmann – CIO of Alstom, said, “Following the sale of Alstom Energy and central support functions to GE on 2nd November, it was our priority to ensure a smooth and continuous IT operations, to embrace the digital economy in our transformational objectives while optimizing costs. In order to that, we needed to count on the best IT Partner who can help define, develop and implement our IT transformation roadmap for the next 5 years. As such, HCL was the right partner for Alstom as we found HCL to be flexible, agile and having a collaborative approach and these were also the most important criteria we were looking for in a partner”
“This deal is a reaffirmation of HCL’s strong heritage working collaboratively in multi-vendor environments and as a pioneer and leader in multivendor SIAM. Alstom engagement is HCL’s one of the largest infrastructure services engagement across France and Benelux.” said Ashish Gupta, Corporate Vice President & Head-Diversified Industries & Infrastructure Services, EMEA, HCL Technologies.
“Our track record in carrying out build, operate and transfer projects, and implementing multi-sourcing services integration gave Alstom the confidence that we were their ideal technology partner. One of the pillars of our core philosophy is being flexible and agile in our approach, so we are well-positioned to align seamlessly and respond to the demands of this exciting start-up business as it evolves rapidly.”
With extensive experience of core IT business across industries, HCL has made significant progress in becoming one of the most successful IT firms in the European market.
European companies have been reluctant to go for outsourcing compared to their American counterparts. However, they are now realizing that in order to remain competitive, they have to be willing to ship jobs where they can be done the cheapest.
HCL’s Infrastructure Services Division (ISD) has been delivering IT infrastructure services to global transportation and large manufacturing firms to reduce cost, improve IT efficiency, increase revenues and industrialize operations.
Moreover, it helps its clients to focus on meeting the challenges of the market and growing their business by integrating IT systems and business processes, optimizing the utilization of IT Delivery processes, resources, applications and infrastructure, and predicting visibility across supply chain and reliability into operations.