The initial contract covered areas such developing new platforms, quality assurance and infrastructure services.
Under a new deal, TCS will now provide new services to improve data analytics and operational agility, and to develop innovative tools for customers and JetBlue crew members. This will involve the modernization of the airline’s IT Foundation platform, TCS said.
TCS will also expand its innovation center in Pune, India, over the next two years to support critical JetBlue Digital initiatives, complementing the U.S.-based JetBlue team, as well as TCS team members in the U.S. and Mexico, the Indian IT leader said.
“This strategic agreement is a reflection of our confidence in TCS as the right partner for our global talent and technology transformational needs,” said Eash Sundaram, EVP and CIO, JetBlue. “We love their culture, customer focus and see them as a valued extension of our teams.”
“To serve digital consumers, companies need to market to a ‘segment of one’ today instead of taking a more traditional mass market approach,” added Surya Kant, President, North America, UK and Europe, TCS. “Organizations need to embrace digital as the default, and we deeply value our relationship with JetBlue as we collectively help to further transform their operations and competitive standing.”
As part of the expanded relationship, JetBlue can access to TCS’ Airline and Digital Innovation Labs, which focus on identifying business challenges and opportunities in the Travel and Hospitality sector, and how to leverage technology and airline expertise to more quickly develop solutions.
TCS said it was recently selected for similar transformational initiatives with leading airlines in North America, Asia Pacific and Europe.