TRAI exploring refund in case of call drops


Amid rising concerns of call drops, the TRAI is floating second consultation paper within two weeks time clearly stipulating the factors and compensation that may be paid to the consumer by telecom, said its Chairman Mr R.S. Sharma at an ASSOCHAM event held in New Delhi today.

The Telecom Regulatory Authority of India (TRAI) is circulating another information paper which is going to bring out the quality of service of calls specifically in the area of Delhi and Mumbai. Thereafter such surveys shall be extended to other cities, said Mr Sharma, Chairman of TRAI while inaugurating ‘11th National Summit on e-Governance & Digital India,’ organised by The Associated Chambers of Commerce and Industry of India (ASSOCHAM).

“After 15 days, we will check whether they are able to improve the situation or not on issue of call drops. Otherwise, we will take a call as what are next step to be taken”, said Mr. Sharma at an event.

The regulator has asked stakeholders to send in suggestions by September 21 while counter-arguments need to be submitted by September 28. TRAI we will submit their final recommendations till 10 to 15 of October.

He also said that TRAI has already floated a consultation paper which essentially talks about compensating the consumers”.

The TRAI chairman said the deficiency in this service to customers was “unacceptable”. The TRAI was working with telecom service operators on checking on the reasons for call drops. In Mumbai and Delhi surveys would be carried and necessary corrections would be applied and it would be monitored over 15 days to pinpoint the responsibility.

Mr. Sharma also announced that the opposition to setting up telecom towers in residential areas was based on apprehensions that were baseless. He said the TRAI, telecom operators and government together should promote an awareness campaign on this as without telecom towers service quality would not improve.

Capt. Abhimanyu, Finance Minister, Government of Haryana said, “Haryana is concentrating its efforts on building an ecosystem where large numbers of citizens acquire Digital Literacy, children in formal education in schools and college acquire IT skills, impart IT skills on a large scale, provide entrepreneurial skills through “startup warehouses” and provide incentives to attract IT industry to Haryana. A new IT policy shall be framed and out in place by January 2016.

Detailing the vision of the state government, Haryana Minister for Finance and Industries Capt. Abhimanyu said that progress was so fast in the last 10 months of the new government AADHAR cards have been issued to 94.7 per cent of the state population. He wanted software technology parks where more start -ups could come up. “We are working on creating potential opportunities for entrepreneurs at every inch of land in the state” the Minister said asking the gathered IT and telecom industry to come up with new PPP models and variety of applications for such entrepreneurship to flourish.

Capt. Abhimanyu pointed out that 35,000 government employees were already subject to biometric attendance system. He announced that based on the evaluated speeding up of work in the government offices where this was introduced the government was determined to get the entire 3,00,000 state government staff to come under the system throughout Haryana.

“There is no shying away from this” said Mr. Akhil Gupta, Vice-Chairman, Bharti Enterprises and also an absolutely non-discriminatory service. Pointing out that quality “is a two-way street”, Mr. Gupta lauded the Union Telecom Minister Mr. Ravi Shankar Prasad for writing to state chief ministers to provide sites for setting up telecom infrastructure. However, he wanted the State Electricity Boards to take up the electricity supply to telecom towers on a priority basis.

Mr. Santosh Anoo, Senior Director, Deloitte in India said, “focused execution using innovative partnership models will expedite the realization of the Digital India vision. Best of breed localized solutions with focus on total cost of ownership will build on the great start and deliver viable business models”.
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