Delhi most advanced in online shopping, Flipkart most popular – Survey

As per a new survey by industry association Assocham, 67% of Delhiites prefer shopping online while 23% prefer to shop in traditional markets like Sarojini Nagar, Lajpat Nagar, Karol Bagh, Janpath, Paharganj, Sadar Bazar and Chandni Chowk.


Around 7% of respondents said they prefer to visit a mall for their shopping needs while 3% said they prefer shopping at specialty stores, the survey stated. In comparison, only 50% of Bangaloreans prefer online shopping.

Likewise, Mumbaikars share was 55-60% in the last year, which might go up another 60-65% in 2014-15.

Most products bought & sold off through online comprise electronic gadgets (58%), books (42%), gift articles (41%), railway tickets (39%), accessories apparel (36%), apparel (36%), computer and peripherals (33%), airline tickets (29%), music (24%), movies tickets (26%), hotel rooms (20%), magazine (19%), home tools and products (16%), home appliances (16%), toys (16%), jewelry (15%), beauty products (12%), health and fitness products (12%), apparel gift certificates( 10%) and sporting goods (7%), adds the survey.

Besides electronics gadgets, categories like apparel and jewellery, home and kitchen appliances, lifestyle accessories like watches, books, beauty products and perfumes, baby products have witnessed a significant upward movement in last one year, adds the paper.

Online music sales and movies are the highest e-sale in the Kolkata. Similarly, Ahemdabad share is 50-52% for books, electronic gadgets, accessories, apparel, gifts, computer peripherals, movies, hotel booking, home appliances, movie tickets, health & fitness products and apparel gift certificates in 2013-14 will touch the 50-55% in 2014-15.

Among the above age segments, 18-25 years of age group has been the fastest growing age segment online with user growth being contributed by both male and female segments. The top 5 popular categories accessed online are social networking, online portals, search, entertainment and news sites, adds the ASSOCHAM paper.

The survey highlights that 35% of regular shoppers are in 18-25 age group, 55% in 26-35, 8% in 36-45 and 2% in the age group of 45-60. 65% of Online Shoppers are male as against 35% female.

Delhiites recorded 67% rise in online trends over the regular shopping than last year (58%) with available deals online than in brick and mortar, advantage of free shipping, eliminating crowding with a “click” option..

As per the ASSOCHAM recent findings, Delhiites (67%) have left behind all other cities in India shopping online. While Mumbaikars (60%) ranks second, Ahemdabad (52%) ranks third and Bangalore (50%) ranks fourth in their preference for online shopping in the survey, for which around 3,500 shoppers in Delhi, Mumbai, Chennai, Bangalore, Lucknow, Ahemdabad, Kolkata, Dehradun among other cities were interviewed.

“The challenges of worsening automotive traffic, rising fuel prices and the increased difficulty of time management in modern families have made going to the mall a planned activity which nobody has as much time for anymore”, said Mr. D S Rawat, Secretary General ASSOCHAM while releasing the paper.

ASSOCHAM paper further highlighted, in India roughly 20-25% of their total sales are being generated by mobile devices and tablets, increased by 10-15% than the last year and also likely to continue upwards.

Mr. Rawat said, India’s e-commerce market was worth about $2.5 billion in 2009, it went up to $6.3 billion in 2011 and to $16 billion in 2013 and is expected to touch whopping $56 billion by 2023 which will be 6.5% of the total retail market.

The reasons for online shoppers number multiplying are because of factors such as home delivery which saves time, secondly ’24×7′ hours shopping with ease and availability factors for product comparisons.

Nearly 76% of the respondents said, “It is much easier from the comfort of your own desk or even from your smartphone or tablet to type out a search phrase and click “buy” than have to undergo a mall excursion.

As per the survey, majority of the respondents are working and shopping at the same time between 12 noon and 4 pm on a working day. More than half the sales of web-stores come on Tuesdays, Wednesdays and Thursdays and dips on weekends, when buyers head to brick-and-mortar stores in malls instead. Besides, weekdays are busy for shopping online, while weekend traffic drops by 10-12%, particularly on long weekends like this one, adds the survey.

Nearly 55% respondents said, they ordered around lunch time and during office closing hours. “People are done with the day’s work and use the last hour to browse and buy from shopping sites, while on weekends, sales in retail outlets are higher”, points out the survey.

Most e-commerce companies are targeting 40% revenue from mobile sales in 2015. There is no denying that Indian e-commerce market is growing well as proved by the investments announced over the past two days, said Mr. Rawat.

Having close to 15% of internet penetration in India throws a very big opportunity for online retailers to grow and expand as future of internet seems very bright. Getting new users, more sales and making “million dollars story is not limited to US now”, added Mr. Rawat while releasing the paper.

Mr. Rawat further said, “Customer behaviour is changing dramatically. People are not only using the Web to book air tickets and movie tickets but also do not hesitate in placing orders for mobiles, laptops and other consumer electronics and home appliances,” adds the survey.

Top reasons given by shoppers in buying through Internet:

– Safety Reasons
– Saves time and efforts
– Convenience of shopping at home
– Wide variety / range of products are available
– Good discounts / lower prices
– Get detailed information of the product
– You can compare various models / brands
– An insight into some of the problems stated by customers

The Top Ten Players in Indian E-commerce Market are:

• Flipkart
• Amazon India
• Myntra
• Shopclues
• Dominos
• freecharge
• Jabong
• Tradus
• eBay India
• Snapdeal